Return Policy

- All sales are not subject to a refund. In some cases, only merchandise exchanges or store credit may be issued. Cutie Patootie Clothing only allows returns on defective items or shipping errors.
 
- Cutie Patootie Clothing  does not allow returns on sale items, closeouts or special orders.
 
- If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be cancelled.-- I think it is better to change as below:
(If an order cancellation is necessary you must contact Cutie Patootie Clothing within 24 hrs after placing your order.)  
 
- Unauthorized returns will not be accepted. All returns are refunded through store credit only and will apply towards your next order. No refunds.

- Claims for any damage must be made within 2 days upon receipt of merchandise and all items returned for credit must be in the original packaging with all tags included.

- The customer is responsible for all return shipping fees . If a return is due to a defect / damage or shipping error, Cutie Patootie will assist with a return label after review.
- In order to make a return, an RA# (Return Authorization Number) is required.

- In order to request an RA#, the buyer must email or call with the following information: invoice number, order date, company name, style number, quantity, color, size, reason, and pictures.
 
 
- Packages that have been opened or are not in their original packaging are accepted as long as they are still in wearable / sellable conditions and a store credit will be given, no refunds.
 
- The original shipping and handling cost is only refundable for defective merchandise if customer would not like to replace items.
 
- All returns will not have a restocking fee if returned within 7 days of order shipping date and it is in unopened condition with the manufacturers' seal.
 
- If the package is returned in opened condition after  7 days of order shipping date, there is a minimum 10% restocking fee.
-Cutie Patootie Clothing can be contacted about the return policy via the following phone number (213) 747-1504 ext. 113
 
-Cutie Patootie Clothing  can be contacted about the return policy via the following email address cs@cutiepatootieclothing.com.
 
-Customers may return merchandise to the following address: 
Cutie Patootie Clothing / Returns Department  - RA#
650 E. 16th St #C 
Los Angeles, CA 90015